When I originally ordered, my package was never delivered. I received an email requesting a review of the business/product I “received 19 days ago” with the additional message “Negative ratings and reviews punish us forever for things that we either can't control or maybe could easily fix if given the chance.” I called the support line multiple times with no answer. I left voicemails requesting a call back with my contact information. I left an email. No response. I called the following day and left yet another message saying I would be reporting them for fraud if I did not receive some kind of response. A day or two later, I finally got a callback from an annoyed and rude toned woman asking if maybe I had just missed it on my very flat and very empty porch. As I told her, I did in fact look in all the places it could’ve been, including not on the porch— A large poster tube is hard to miss. She eventually said she would resend the order and it should be there in about three days as the last one should have. She then asked “so are we good?”. Like really? Charting Nature gets two stars because the replacement *did* arrive and the product is not terrible. They loose three stars for the *rudeness* shown to me when the order did not arrive and they did not respond to my help requests for DAYS. If you like their products and don’t mind having to fight to have the product actually delivered, go ahead…. Order…
